Refund policy
We want you to love your Kardashii piece. If something isn’t right, here is how returns and refunds work.
Return window
We offer a 14-day return policy: you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exceptions
Because many of our pieces are handmade from one-of-a-kind hand-woven textiles, the following items cannot be returned:
- Items marked as made-to-order or custom-made for you.
- Items marked as final sale or purchased at a clearance/outlet discount.
- Items that show signs of wear, use, or damage not caused by us.
Please note that since many items are one-of-a-kind, slight natural variations in color, weave, or pattern compared to the product photos are normal and are not considered defects.
How to start a return
To start a return, contact us at contact@kardashii.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs
If the return is due to our error (wrong, defective, or damaged item), we will cover the return shipping cost. If you are returning an item for another reason (e.g. change of mind), the customer is responsible for the return shipping cost, unless we tell you otherwise in writing.
Damages and issues
Please inspect your order upon reception and contact us immediately at contact@kardashii.com if the item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to post the refund. If more than 10 business days have passed since your refund was approved and you have not received it, please contact your bank first, then reach us at contact@kardashii.com if you still need help.